Delivering Broader, Better, Services

When it comes to Managed Services, TSG is recognized as one of the best in the imaging industry. Our quick response times, expert technical knowledge, commitment to client satisfaction, combined with a positive “can-do” attitude, has won TSG top National awards every year for the past 5 years.
Ask our clients what puts TSG service above the rest, and they will tell you about the level of professionalism, expertise, and the personalized client service they receive and have come to expect… The TSG Service Advantage.

TSG Service Advantage

  • TSG Team
  • Process
  • Training
  • Communication
  • Tools & Technology

  • Over 20 yrs in Business/ Industry Expertise
  • Cross Functional Support
  • Flexible, Client Focused Approach
  • Family Owned Business

  • Comprehensive Service Call Process
  • Automated Parts/Supplies Replenishment
  • Client Surveying
  • Net Promoter Score

  • Industry Best Practices
  • Pro-Tech Certified Technicians
  • Network Certifications
  • Tenured Technicians

  • Live Dispatch
  • Quarterly Business Reviews
  • Technician Onsite Check-in/out
  • Post Call Surveys

  • Automated Service Notifications
  • Remote Network & Peripheral Monitoring
  • Automated Printer Management
  • Remote Diagnostics
  • Field Tablet Computing

Net Promoter Score (NPS)

Many companies claim that they have the “best service in the business” but very few have a way to measure how happy customers are. The Swenson Group uses the Net Promoter Score (NPS) system, which captures feedback after every service call.

Some well-loved companies reach scores into the 70s and 80s. The Swenson Group has been able to reach a Net Promoter Score of 96.55% Customer Satisfaction.

Here’s how TSG client’s rate their customer service experience compared to other well liked brands!

Benefits of working with a Pro-Tech certified dealer:

  • Consistently low-average Service Call response times
  • Greater percentage of Konica Minolta certified technicians
  • Increased level of advanced training
  • Higher average years of experience on Konica Minolta equipment

Access to high-priority of manufacturer support:

  • Priority CSC Hotline access for improved Field Support offering
  • Improved average level of First Call Completion
  • Higher level of customer experience
  • Proactive service options & system-generated, device accurate invoicing with Bizhub vCare remote diagnostics.

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