2020 Pro-Tech Service Award
The Swenson Group, an award winning, privately owned Managed Service Provider that provides IT services, document management and office equipment has been recognized by Konica Minolta for their outstanding commitment to Service, Support and Client Satisfaction.
This is the 13th year in a row that The Swenson Group has been selected to receive the Konica’s Pro-Tech Service Award among hundreds of Konica Minolta service organizations throughout the United States.
This is the 13th year in a row that The Swenson Group has been selected to receive the Konica’s Pro-Tech Service Award among hundreds of Konica Minolta service organizations throughout the United States.
The award criteria and customer benefits include:
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Service Profesionalism – professional, customer-oriented service department management and administration policies
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Service Responsiveness – service response times significantly better than the industry average
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Preventative Maintenance – preventive measures, monitoring and maintenance programs that ensure maximum uptime and superior performance
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Parts Availability – inventory control systems that provide immediate access to replacement parts and components
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Technician Training – comprehensive training programs and performance reviews to maintain the highest level of expertise
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Specialist Support – skilled technical specialists and service personnel trained on your specific products
This prestigious service award recognizes a select group of Konica Minolta service organizations who have demonstrated an exceptional commitment to service responsiveness, the ability to execute in a professional manner and achieve elite levels of customer satisfaction. To receive this award, TSG was required to complete a rigorous and far-reaching evaluation process.
“Receiving this prestigious award for our tenth year in a row is a real honor for our people and tremendous validation of our People, Purpose and Passion formula” Stated Jeff Swenson , Principal and Vice President Client Experience. “Most customers considering an office technology partner are forced into a wait and see position regarding the vendors service capabilities and this award validates our TSG service advantages.”
Our People, Sense of Purpose and Passion for Excellence Makes us Unique
To be recognized by Konica Minolta as a Pro-Tech Service Dealer, every element of the organizations service operation is scrutinized, including technical expertise, inventory control, dispatch systems, management skills and customer satisfaction. This rigid standard is the reason the Pro-Tech Award has become such a powerful symbol of dedication and proficiency.
